The battle with my insurance company

My insurance company is a PITA - as all insurance companies are. When I first called to see if the service was covered I was told yes, so as time passed I called to see if I could get it in writing - I was told that I was never advised that insurance would cover it - sooo- back to square one fighting with the insurance. Got no where with RMSCO, so I called risk mngmt. Same story it wouldn't be covered even if it was deemed medically necessary. I was about to throw in the towel. I got so upset, and let it work me to the gym. I started working on it again from the beginning. I finally decided to go higher up the ladder. The insurance company said no, risk mngmt said no, I wanted a supervisor, the supervisor also said no, so I called the County and spoke to the man who has final authorization. I kicked and screamed, and vented, and finally had a discussion with him, in the end he was a very nice person - gave me all the information I needed to give to my physician so it could be covered. Insurance took about 3 months to get on the wagon to cover my procedure. I was happy!!!!